At Gracious Whisp Car Rentals, your privacy matters to us. This Privacy Policy explains how we collect, use, share, and protect your personal information when you interact with our services in Namibia. By booking or using our services, you agree to the terms outlined here.

1. Who We Are

Gracious Whisp Car Rentals is a Namibian-based car rental company. When we use terms like “we,” “our,” or “us,” we are referring to Gracious Whisp Car Rentals and Safaris cc . We act as the data controller, meaning we are responsible for deciding how your personal information is used.

2. Information We Collect

The type of information we collect depends on how you use our services:

Identity information: Name, date of birth, ID or passport number, driver’s license details

Contact details: Phone number, email address, residential address

Booking information: Rental period, vehicle selected, pick-up/drop-off location, insurance details

Payment information: Bank or card details, billing address

Communication data: Records of emails, calls, or messages with us

Device/online data (if you use our website): IP address, browser type, cookies, and usage data

We do not intentionally collect sensitive personal data (such as race, religion, or health information).

3. How We Use Your Information

We process your personal data for the following purposes:

To confirm and manage your booking

To verify your identity and driving eligibility

To process payments and issue invoices

To provide customer support and respond to queries

To comply with Namibian laws, such as road traffic or anti-fraud regulations

To improve our services, website, and customer experience

To send you service-related notifications or, with consent, promotional offers

4. Legal Grounds for Processing

We use your information on the following legal bases:

Contractual necessity: To provide you with the rental vehicle and related services

Legal obligation: To comply with Namibian regulatory requirements

Legitimate interests: For fraud prevention, business operations, and service improvements

Consent: For optional services such as marketing communications

5. Sharing of Information

We do not sell your data. We only share it when necessary:

With trusted service providers (payment processors, insurers, IT support)

With government authorities or law enforcement if required by law

With business partners for legitimate rental operations (e.g., roadside assistance)

If data is transferred outside Namibia (e.g., for payment processing), we ensure appropriate safeguards are in place.

6. Data Retention

We keep your personal data only for as long as necessary:

To fulfill the purpose for which it was collected

To comply with legal obligations (e.g., tax and accounting records)

For a reasonable period in case of disputes or claims

After this, data is securely deleted or anonymized

7. Data Security

We use technical, administrative, and physical safeguards to protect your personal information against unauthorized access, alteration, disclosure, or destruction

8. Your Rights

Under Namibian and applicable international data protection laws, you have the right to:

Access the personal information we hold about you

Request corrections if your information is inaccurate

Request deletion of your data where legally permitted

Object to certain processing activities

Withdraw consent for non-essential uses (e.g., marketing)

To exercise these rights, contact us at the details below.

9. Cookies (for Website Users)

Our website uses cookies to improve functionality and user experience. You can adjust your browser settings to decline cookies, but some features may not work properly.

10. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements

Updates will be posted on our website with a new effective date

11. Contact Us

For any questions, requests, or complaints about this Privacy Policy, please contact us:

Gracious Whisp Car Rentals

Email: admin@gwcarrentals.com

Address: Z1 Old Powerstation Centre, Armstrong Street, Windhoek, Namibia