Privacy Policy
At Gracious Whisp Car Rentals, your privacy matters to us. This Privacy Policy explains how we collect, use, share, and protect your personal information when you interact with our services in Namibia. By booking or using our services, you agree to the terms outlined here.
1. Who We Are
Gracious Whisp Car Rentals is a Namibian-based car rental company. When we use terms like “we,” “our,” or “us,” we are referring to Gracious Whisp Car Rentals and Safaris cc . We act as the data controller, meaning we are responsible for deciding how your personal information is used.
2. Information We Collect
The type of information we collect depends on how you use our services:
Identity information: Name, date of birth, ID or passport number, driver’s license details
Contact details: Phone number, email address, residential address
Booking information: Rental period, vehicle selected, pick-up/drop-off location, insurance details
Payment information: Bank or card details, billing address
Communication data: Records of emails, calls, or messages with us
Device/online data (if you use our website): IP address, browser type, cookies, and usage data
We do not intentionally collect sensitive personal data (such as race, religion, or health information).
3. How We Use Your Information
We process your personal data for the following purposes:
To confirm and manage your booking
To verify your identity and driving eligibility
To process payments and issue invoices
To provide customer support and respond to queries
To comply with Namibian laws, such as road traffic or anti-fraud regulations
To improve our services, website, and customer experience
To send you service-related notifications or, with consent, promotional offers
4. Legal Grounds for Processing
We use your information on the following legal bases:
Contractual necessity: To provide you with the rental vehicle and related services
Legal obligation: To comply with Namibian regulatory requirements
Legitimate interests: For fraud prevention, business operations, and service improvements
Consent: For optional services such as marketing communications
5. Sharing of Information
We do not sell your data. We only share it when necessary:
With trusted service providers (payment processors, insurers, IT support)
With government authorities or law enforcement if required by law
With business partners for legitimate rental operations (e.g., roadside assistance)
If data is transferred outside Namibia (e.g., for payment processing), we ensure appropriate safeguards are in place.
6. Data Retention
We keep your personal data only for as long as necessary:
To fulfill the purpose for which it was collected
To comply with legal obligations (e.g., tax and accounting records)
For a reasonable period in case of disputes or claims
After this, data is securely deleted or anonymized
7. Data Security
We use technical, administrative, and physical safeguards to protect your personal information against unauthorized access, alteration, disclosure, or destruction
8. Your Rights
Under Namibian and applicable international data protection laws, you have the right to:
Access the personal information we hold about you
Request corrections if your information is inaccurate
Request deletion of your data where legally permitted
Object to certain processing activities
Withdraw consent for non-essential uses (e.g., marketing)
To exercise these rights, contact us at the details below.
9. Cookies (for Website Users)
Our website uses cookies to improve functionality and user experience. You can adjust your browser settings to decline cookies, but some features may not work properly.
10. Changes to This Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements
Updates will be posted on our website with a new effective date
11. Contact Us
For any questions, requests, or complaints about this Privacy Policy, please contact us:
Gracious Whisp Car Rentals
Email: admin@gwcarrentals.com
Address: Z1 Old Powerstation Centre, Armstrong Street, Windhoek, Namibia
Location:
Z1 Old Powerstation Centre
Armstrong Street
Southern Industrial
Windhoek, Namibia
Hours:
Monday - Friday
08h00 - 17h00, 17h00 to late as per bookings
Saturday - Sunday as per bookings
Contact:
- bookings@gwcarrentals.com
- +264 81 275 0006
- Terms and Conditions
- Privacy Policy